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Contact us - Shop

(For all other Post Office enquiries - see contact details Opens in new window)

Before dropping us a line you may find the answer to your question in our Help Centre.

» Help centre
» FAQs
» Order tracking

COVID-19 UPDATE

Hello,

As you would expect in these uncertain times, We have fewer colleagues to speak to you in our contact centre because of the coronavirus and the social distancing we now have to deploy. At peak times, this is having a big impact on call wait times which can be over 30 minutes - we respectfully ask that you please bear with us and only contact us if required at this time.

We're working to ensure all our customers are supported and we'll update our website with our latest information regularly, thank you for your understanding.

Your Post Office Shop Team

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Get in touch

If you have a query please fill in the form below which will be logged on our system and we will respond to your query when we reach your ticket.

Emailing us during the Covid-19 lockdown period.

The safety of our staff and colleagues who continue to work during this period is paramount.As a result we are currently running a reduced operation observing social distancing whilst trying to deliver the service you need.

Currently the average response time is 48 hours but this can be longer at peak times, this is an average. We will respond to every enquiry as soon as possible no matter how long this may take and we would respectfully request your patience and understanding in this uncharted territory.

Thank you for your understanding and your custom.

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Call us...

Online Shop / Order Related issues

You can call us directly on 0344 826 1399
10:00 am - 3:00 pm Monday to Friday, excluding bank holidays.

Orders must be placed online and we are unable to take orders over the telephone due to PCI compliance regulations.

All Other Post Office or Store Enquiries

You can call 0345 722 3344
8.15am-6pm, Mon-Fri;
8.30am-2pm, Sat;
Closed Sun and bank holidays.

Contact the UK Call Centre on: 0344 826 1399

0344 826 1399


Open 10am - 3pm Mon-Fri

UK Call Centre. Opening times can vary subject to annual or public holidays.

We've fewer colleagues to speak to you in our contact centre because of the coronavirus outbreak. This is having a big impact on call wait times - so please bear with us.

We're working to ensure all our customers are supported and we'll update our website with our latest information regularly - please only call if it's urgent, other wise please click here to email our team.

Contact the Post Office Shop Customer Care Team

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We accept a range of credit & debit cards
Orders are not taken by our operators over the phone
Orders are not taken by
our operators over the phone
Orders must be placed online and we are unable to take orders over the telephone due to PCI compliance regulations.

We apologise for any problems this may cause to some users.

Post Office Shop is a registered trademark of Post Office Ltd.
© Post Office Limited . All rights reserved.
All order are subject to the Terms & conditions.