Your data is important. It’s important to us, and we understand that it’s important to you. We are committed to safeguarding your information in line with the latest data protection and privacy laws. We also want to be transparent about what information we collect about you, how we use it, and how you can control what we do with this information.
This privacy notice applies when you enter a Post Office Shop competition or prize draw. In this notice, references to "we", "us" and “our” includes both VOW Retail Limited and Post Office Limited or each entity separately as the context dictates. Our general privacy notice also applies: https://www.postoffice.co.uk/privacy
When you participate in our competitions or prize draws you may be asked to submit some basic information about yourself such as your name, address, email address and phone number and other personal data you provide as part of your entry.
When you participate in our competitions or prize draws we may process your data in a variety of ways, for several different reasons and with a range of legal justifications.
|Purpose of processing||Data involved||Legal grounds for processing|
|Administering competitions and prize draws (including tokens competitions)||Data collected will depend on type of competition or prize draw, but typically may include: Name, landline phone number, mobile phone number and other personal data you provide as part of your entry||Fulfilment of contract (competition / prize draw Ts&Cs)|
|Winner contact||Data may depend on type of competition or prize draw, but typically may include: Name, landline phone number, mobile phone number||Fulfilment of contract (competition / prize draw Ts&Cs)|
|Queries and complaints handling||Name, phone number, email address, address, other personal data included in the query / complaint||Fulfilment of contract (competition / prize draw Ts&Cs)|
|Compliance with our legal obligations||Name, phone number, mobile phone number, marketing consents and history, prize draw/competition entry history||Required to comply with legal obligation|
There are circumstances where we disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes set out in this privacy notice. This may include disclosure:
Any personal information you supply will be treated in accordance with applicable data protection laws including the General Data Protection Regulation (the “GDPR”) and any other applicable or superseding legislation.
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or to them free of charge.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you have consented to receive marketing, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes
If you would like to exercise these rights, please contact us via one of the mechanisms set out below.
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority directly. Details of how to contact the ICO can be found on their website at ico.org.uk.
We take security measures to protect against unauthorised access, improper use, alteration, destruction or accidental loss of your personal information. When we use third party organisations to process information on our behalf, we will select reliable third parties and processing will be subject to written agreements between ourselves and the third parties processing the data. These written agreements specify the rights and obligations of each party and will provide that the third party has adequate security measures in place and will only process information on specific written instructions from us. For details on how we protect your data, please see our general privacy notice at: https://www.postoffice.co.uk/privacy
If you wish to contact us about our privacy notice, please contact our Customer Services Team at:
Marketing Preference Team,
Finsbury Dials, 20 Finsbury Street,