Giveaway concluded!

Thank you to everyone who entered into our
12 Days of Christmas Giveaway!

  • Monday 2nd
    from Oldham
  • Opened Present
  • Tuesday 3th
    from Cheshire
  • Opened Present
  • Wednesday 4th
    from Oxfordshire
  • Opened Present
  • Thursday 5th
    from South Sheilds
  • Opened Present
  • Friday 6th
    from Bradford
  • Opened Present
  • Monday 9th
    from Hertfordshire
  • Opened Present
  • Tuesday 10th
    from Bristol
  • Opened Present
  • Wednesday 11th
    from Norwich
  • Opened Present
  • Thursday 12th
    from Leicester
  • Opened Present
  • Friday 13th
    from Shropshire
  • Opened Present
  • Monday 16th
    from Surrey
  • Opened Present
  • Tuesday 17th
    Brierley Hill
  • Opened Present

» Post Office Shop Competitions and Prize Draws - Privacy Policy

Your privacy is our priority

Your data is important. It’s important to us, and we understand that it’s important to you. We are committed to safeguarding your information in line with the latest data protection and privacy laws. We also want to be transparent about what information we collect about you, how we use it, and how you can control what we do with this information.

About this notice

This privacy notice applies when you enter a Post Office Shop competition or prize draw. In this notice, references to "we", "us" and “our” includes both VOW Retail Limited and Post Office Limited or each entity separately as the context dictates. Our general privacy notice also applies:

What information do we collect?

When you participate in our competitions or prize draws you may be asked to submit some basic information about yourself such as your name, address, email address and phone number and other personal data you provide as part of your entry.

How will we use your information?

When you participate in our competitions or prize draws we may process your data in a variety of ways, for several different reasons and with a range of legal justifications.

Purpose of processing Data involved Legal grounds for processing
Administering competitions and prize draws (including tokens competitions) Data collected will depend on type of competition or prize draw, but typically may include: Name, landline phone number, mobile phone number and other personal data you provide as part of your entry Fulfilment of contract (competition / prize draw Ts&Cs)
Winner contact Data may depend on type of competition or prize draw, but typically may include: Name, landline phone number, mobile phone number Fulfilment of contract (competition / prize draw Ts&Cs)
Queries and complaints handling Name, phone number, email address, address, other personal data included in the query / complaint Fulfilment of contract (competition / prize draw Ts&Cs)
Compliance with our legal obligations Name, phone number, mobile phone number, marketing consents and history, prize draw/competition entry history Required to comply with legal obligation

Who might we share your information with?

There are circumstances where we disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes set out in this privacy notice. This may include disclosure:

  • If you are a winner of one of our competitions, we may need to pass your personal information to the prize provider to enable you to receive your prize e.g. Virginia Hayward;
  • To third party service providers and consultants to protect the security or integrity of our business, databases and systems and for business continuity reasons, including any third-party service provider used to screen communications for legal and regulatory compliance purposes;
  • To public authorities or regulators where we are required by law to do so; and
  • To any other third party where you have provided your consent.
International transfers of your information

In providing our services to you we may use third party companies based outside of the EEA to perform or enable us to provide some of the functions of our services described in this privacy policy. If we do this your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme). For details on how we protect your data where this is the case, please see our general privacy notice at:

What are your rights?

Any personal information you supply will be treated in accordance with applicable data protection laws including the General Data Protection Regulation (the “GDPR”) and any other applicable or superseding legislation.

You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or to them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you have consented to receive marketing, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes

If you would like to exercise these rights, please contact us via one of the mechanisms set out below.

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority directly. Details of how to contact the ICO can be found on their website at

How long do we keep your information for?

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


We take security measures to protect against unauthorised access, improper use, alteration, destruction or accidental loss of your personal information. When we use third party organisations to process information on our behalf, we will select reliable third parties and processing will be subject to written agreements between ourselves and the third parties processing the data. These written agreements specify the rights and obligations of each party and will provide that the third party has adequate security measures in place and will only process information on specific written instructions from us. For details on how we protect your data, please see our general privacy notice at:

Contact Us

If you wish to contact us about our privacy notice, please contact our Customer Services Team at:

Marketing Preference Team,
Finsbury Dials,
20 Finsbury Street,


Policy change

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was most recently updated in November 2018.


  1. “Post Office Shop” means (and is the trading and operating name of) POST OFFICE LIMITED company registered in England and Wales under company number 02154540 and whose registered office is at Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. “Giveaway” means the giveaway of twelve (12) hampers in total as described and as set out in these terms and conditions of entry. “Terms and Conditions” means these terms and conditions of entry. Virginia Hayward means the “Virginia Hayward Ltd” company registered in England and Wales under company number 1842012 and whose registered office is at Boundary House, Shaftesbury, Dorset, SP7 9BT.
  2. By entering into the Giveaway, all entrants accept and shall be bound by and will be deemed to have accepted and be bound by these Terms and Conditions. All entry instructions issued by or on behalf of Post Office Shop (via its website or otherwise) shall form part of these Terms and Conditions.
  3. This Giveaway shall only be open to online Post Office Shop customers from the UK mainland. This Giveaway is not open or available to residents of Northern Ireland and nor is it open to employees or family members of any employee of Post Office Shop or any person employed by Post Office Shop or any person employed by any supplier to Post Office Shop.
  4. There is a restriction of one entry only per household / address into the Giveaway, any duplicate entries will not be included.
  5. There are twelve (12) hampers available to be won by twelve (12) lucky recipients. There will be one (1) hamper per recipient. Twelve (12) hampers altogether.
  6. To qualify, you must spend £30 or more Ex VAT on the Post Office Shop website and choose to ‘opt in’ when you reach the order confirmation page.
  7. The qualifying dates for the Giveaway will be Monday 2nd December 2019 to Tuesday 17th December 2019 (for the avoidance of doubt, both dates are included).
  8. Qualifying dates and times are as follows:
    1. Monday 2nd December 2019.
    2. Tuesday 3rd December 2019.
    3. Wednesday 4th December 2019.
    4. Thursday 5th December 2019.
    5. Friday 6th December 2019.
    6. Monday 9th December 2019.
    7. Tuesday 10th December 2019.
    8. Wednesday 11th December 2019.
    9. Thursday 12th December 2019.
    10. Friday 13th December 2019.
    11. Monday 16th December 2019.
    12. Tuesday 17th December 2019.
  9. Entries are specific to each Giveaway date and will not be carried forward to a subsequent draw (if any).
  10. Any entries that are added over the weekends of the qualifying dates will be added into the following Monday draw.
  11. Twelve (12) recipients of one (1) hamper each will be drawn at random on behalf of Post Office Shop (either by Post Office Shop or its supplier) under independent supervision from all valid entries received
  12. The giveaway will be drawn on the morning after each qualifying date.
  13. Each recipient drawn will receive one (1) hamper only.
  14. Any entry which is cancelled or not received will be ineligible for the Giveaway and will not be carried over or transferred to any other Giveaway day.
  15. The hampers are not for resale and there is no cash alternative. In addition, this Giveaway promotion is not usable in conjunction with any other offer or discount code.
  16. The Giveaway starts on Monday 2nd December 2019 with the last Giveaway day being Tuesday, 17th December 2019.
  17. All hampers will be sent directly from the Post Office Shop to each winner. Post Office Shop (or any supplier to Post Office Shop) shall endeavour to ensure that each winner shall receive their hamper within forty-eight (48) hours of the Post Office Shop draw but this is not guaranteed and neither Post Office Shop nor any supplier to Post Office Shop shall be responsible for or be liable for any expense or loss(es) (of any kind) incurred by any winner as a result of any hamper not being received on time or at all, or otherwise in respect of the Giveaway.
  18. All hampers shall be labelled with all legally required allergy and food safety notifications.
  19. All hamper enquiries should be directed to Virginia Hayward and not to the Post Office Shop or to any supplier to the Post Office Shop.
  20. Post Office Shop (together with any Supplier to Post Office Shop) accepts no liability for any loss of entries caused by a technical fault.
  21. Post Office Shop and its suppliers (including for the avoidance of doubt for the purposes of the Giveaway, Virginia Hayward) are not liable and shall not be liable for any change, compensation, cancellation, loss, damage, expense or failure to perform which is due to any event or circumstances which Post Office Shop (or its suppliers) could not foresee or avoid, or which is caused by or arises as a result of any act or omission by any other party.
  22. Any tax liability arising from the prizes or rewards will be the responsibility of the recipient.
  23. By entering this Giveaway, you give permission for Post Office Shop to share your name and address with Virginia Hayward. You also give permission for Post Office Shop to publish your first name and town name only on the Post Office Shop Blog site where winners will be announced.
  24. Entrants must be over the age of eighteen (18) years of age to enter this promotion.
  25. Post Office Shop’s decision is final, and no correspondence will be entered into
  26. This Giveaway is governed by English law. If any provision of these Terms and Conditions shall be found, for any reason, to be unlawful, void or unenforceable, then that provision shall be deemed severable duly severed and shall not affect the validity and enforceability of the remaining provisions
  27. Any personal data relating to entrants will be used solely for the purposes of Post Office Shop running the Giveaway promotion and in accordance with current UK data protection legislation and will not be disclosed to any third party without the individual's prior consent (which is required for participation in the Giveaway).
  28. Post Office Shop reserves the right to alter, amend or vary these Terms and Conditions at any time.
Contact the UK Call Centre on: 0344 826 1399

0344 826 1399

Open 10am - 3pm Mon-Fri

UK Call Centre. Opening times can vary subject to annual or public holidays.

We've fewer colleagues to speak to you in our contact centre because of the coronavirus outbreak. This is having a big impact on call wait times - so please bear with us.

We're working to ensure all our customers are supported and we'll update our website with our latest information regularly - please only call if it's urgent, other wise please click here to email our team.

Contact the Post Office Shop Customer Care Team

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Orders are not taken by our operators over the phone
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We apologise for any problems this may cause to some users.

Post Office Shop is a registered trademark of Post Office Ltd.
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All order are subject to the Terms & conditions.